Here you can fins our terms and conditions. We are happy to have you as a customer and if you found anything wrong with our products please contact us as soon as possible to help resolve the issue. We want all customers to be hally customers.
Urda Hantverk is operated by Vireta AB 556943-9374
We ship out your package within 3-7 workdasy from our warehouse. During event season deliverytimes may be longer. Any unclaimed package will be invoiced.
Our payments are handled by either Qliro or Paypal. No creditcard information is stored on our system. If you choose invoice as payment method qliro will check your credit information.
Refunds, Returns & Exchanges
Domestic buyers (sweden)
We have a 14 day window of refund on all purchases that are not specially made for you or for cut fabrics. No shipping costs will be refunded and you will have to pay for both original shipping cost and cover the return shipping costs to our warehouse. All items should be unused. You are abliged to keep the items is as good condition as when you recieved it. You can try the garments, but not wear it for more than a short time during fitting. If the items are damaged or lost you are not longer eligable for a refund.
If you wish to return one or more goods, please fill in the return form that comes with your package.
Write in the email that you want a return shipping note.
The return shipping note is emailed to you and you print it yourself and paste on your package. If you do not have a printer, we can also mail the return shipping note to you in a letter.
To cover shipping costs in connection with returns and exchanges, we charge a fee of SEK 149. This fee will cover shipping both from you and to you. The fee is invoiced on a separate invoice. You can also return on markets/events where we participate or directly to our warehouse in Rockhammar (free of charge).
If you have chosen invoice as payment method then pay your invoice before sending the return.
For returns where you want a refund, the refund will be made as soon as the return has been received by us.
If you want to change to another item, color or size, clearly state what you want to change to. Please check the website so that the current product is in stock. No costs other than return shipping of SEK 149 will be added upon exchange.
You must on your own behalf ship the return to us. Use the included form to state your return and ship it to our adress. We will contact you once we have recieved the return. You can change your order to a new garment or ask for a refund on your purchase. For exchanges we may need to charge a new shipping cost to cover our costs of shipping the exchange to you. (will be depending on where we ship it)
If Urda Hantverk has sent you an incorrect or substandard item, or otherwise missed, we are obviously responsible for rectifying the error as soon as possible. We think it is important that you as a customer should feel satisfied and confident about shopping with us.
False orders are reported to the police.
Out of stock in connection with the market
As we go to Markets & Events with the same stock as we have on the website, it may happen that we have sold out of the goods that you have ordered. This happens mainly when we are out on the market. If this happens to you, we will contact you and offer another item or if a replacement item is missing to repay any paid advances. You as a customer are always free of damage if we run out of stock in stock.
If there is a dispute we follow recomendation from ARN (Swedish dispute agency) or you can contact http://ec.europa.eu/consumers/odr/.
We give full warranty on all of our products. This does not include improper use.
GDPR & Customer register
To be able to shop in our webshop you must register your personal information (address, telephone number, and possibly personal identification number). The data stored is treated as confidential and is not disclosed to The data is only stored there for you to shop in our webshop. If you wish to be removed from our customer register, you can contact us.
- Website with e-commerce
- Garp business system
- Freight booking systems
- Payment systems
Cookies & GDPR
We use website "Cookies" To improve functions on our site. Without them some basic functions like checkout wouldn't work.
We also use 3'rd part cooking for analytics and marketing. These helps us understand and analyse our web experience.bbplats.
- Google Analytics
We stand for what we do
We at Urda Hantverk are proud of our products and are convinced that you as a customer will feel satisfied with our quality and our materials. Below our contact page you will find all information regarding the company with address, telephone number etc. You can also always contact us via email or our facebook. You are also welcome to our studio in Rockhammar or in any market.